Privacy policy
Last updated: October 25, 2025
Last Updated: January 24, 2026
Welcome to Caffeine Dept.! ☕
We respect your privacy like we respect a perfectly pulled espresso, seriously and with care. This Privacy Policy is here to spill the beans on how we handle your information. By using our website or placing an order, you're cool with this Policy. (Don't worry, we keep it simple!)
1. Who We Are
Caffeine Dept. is your go-to spot for coffee-loving apparel! Our store runs on Shopify, which is basically the espresso machine that powers our ecommerce setup. We use your info to process orders, give you a smooth shopping experience, and keep our business brewing responsibly.
2. What Information We Collect
We only grab what we need to serve you better, kind of like how you only need the essentials for a great cup of coffee:
Contact Information: Name, email, phone number, billing address, shipping address.
Order and Payment Details: What you bought, what you browsed, what's chilling in your cart, and payment info. Don't sweat it, payments are handled securely by Shopify and our payment providers. We don't store your full card number.
Account Information: Login details, preferences, saved addresses (if you create an account with us).
Device and Usage Data: IP address, browser type, and how you navigate our site. This helps us keep things secure and running smoother than cold brew.
Messages You Send Us: Emails, chats, or support requests you fire our way.
We collect this info in a few ways: directly from you when you share it, automatically through cookies and similar tech, and from trusted service providers who help us keep the caffeine flowing.
3. How We Use Your Information
We put your info to work so we can:
Process and deliver your orders (because what's a t-shirt without actually getting it to you?).
Contact you about your order, shipping updates, or customer support.
Create and manage your account (if you set one up).
Improve our products, website experience, and customer service, always leveling up!
Show you relevant offers and updates, including marketing emails (only if you've said "yes please!" to receiving them).
Keep the store safe, detect fraud, and prevent any sketchy business.
We may also need to use your info to comply with legal obligations, respond to lawful requests, or protect our rights (and yours!).
4. Cookies
Our site uses cookies, not the chocolate chip kind, but the digital kind that make your experience better! 🍪
Cookies help us remember what's in your cart, keep you logged in, understand what products folks are vibing with, and generally improve how the store runs.
You can control or turn off cookies in your browser settings. Just know that if you block them, some parts of the site might not work as smoothly (kind of like coffee without caffeine, it's just not the same).
5. How We Share Information
We do NOT sell your personal information. Period. End of story.
We may share your info with trusted third parties who help us keep things running, like:
Shopify: Hosts our store, powers checkout, processes payments, and helps protect against fraud.
Shipping Partners: So your awesome new tee actually makes it to your doorstep.
Customer Support and Marketing Tools: So we can answer your questions, send updates you asked for, or show you offers you might dig.
We may also share information if required by law, to respond to legal requests, or to protect our rights, our customers, or others.
6. Your Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we have about you.
- Ask us to correct or delete your information.
- Object to certain types of use, or ask us to limit how we use your info.
- Withdraw consent if you previously gave it (like for marketing emails).
You can also unsubscribe from marketing emails anytime by clicking the "unsubscribe" link at the bottom of those emails. We may still need to contact you about orders, shipping, or important service messages—just the essential stuff!
To make a request about your data, hit us up at support@caffeinedept.com. We may need to confirm your identity before we can fulfill certain requests (just to keep things secure!).
7. Data Security & Retention
We use solid security measures to protect your personal information, think of it as keeping your coffee beans in an airtight container so they stay fresh!
While no online service can guarantee 100% security (we wish!), we work with trusted providers (including Shopify) to keep your data protected.
We only keep your information as long as needed to process orders, support you, comply with legal requirements, or run our business properly.
8. Children's Privacy
Our website and products aren't directed to kids, and we don't knowingly collect personal information from anyone under 16. If you believe a minor has shared info with us, please contact us and we'll handle it right away.
9. International Transfers
Your information may be transferred, stored, or processed outside of your country (for example, in the United States or Canada) because Shopify and some of our service providers operate internationally, kind of like how coffee beans travel the world before landing in your cup! ☕
When we transfer personal data, we take steps to help ensure it's protected under applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or for legal reasons. If we make changes, we'll update the "Last Updated" date at the top of this page, so you'll always know what's brewing!
11. Contact Us
Got questions about this Privacy Policy? Want to exercise your data rights? We're here to help!
Caffeine Dept.
Email: support@caffeinedept.com
Address: 85 Great Portland Street, First Floor, London, ENG, W1W 7LT, United Kingdom
For data protection purposes, we are the data controller of your personal information.