Privacy policy

Last updated: October 17, 2026

Welcome to Caffeine Dept. We take your privacy seriously. This Privacy Policy explains how we collect, use and protect your information. By using our website or placing an order, you agree to this Policy.

1. Who We Are

Caffeine Dept. is an online store for coffee-themed apparel. Our store runs on Shopify, which powers our website and checkout. We use your information to process orders, provide a smooth shopping experience and operate our business responsibly.

2. Information We Collect

We collect only the information we need to serve you:

  • Contact information: name, email, phone number, billing address and shipping address.
  • Order and payment details: items purchased, items viewed, cart contents and payment information. Payments are processed securely by Shopify and our payment providers. We do not store your full card number.
  • Account information: login details, preferences and saved addresses, if you create an account.
  • Device and usage data: IP address, browser type and how you navigate our site, used to keep the site secure and working properly.
  • Messages you send us: emails, chats and support requests.

We collect this information directly from you, automatically through cookies and similar technologies, and from trusted service providers.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Contact you about your order, shipping updates or customer support.
  • Create and manage your account, if you have one.
  • Improve our products, website and customer service.
  • Send you offers and updates, including marketing emails, only if you have agreed to receive them.
  • Keep the store secure, detect fraud and prevent misuse.

We may also use your information to comply with legal obligations, respond to lawful requests or protect our rights and yours.

4. Cookies

Our website uses cookies to remember your cart, keep you logged in, understand which products customers are interested in and improve how the store works.

You can control or disable cookies in your browser settings. If you block them, some parts of the site may not work as intended.

5. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties who help us operate, including:

  • Shopify: hosts our store, powers checkout, processes payments and helps protect against fraud.
  • Shipping partners: deliver your order to you.
  • Customer support and marketing tools: help us answer your questions, send updates you requested and show relevant offers.

We may also share information if required by law, to respond to legal requests, or to protect our rights, our customers or others.

6. Your Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct or delete your information.
  • Object to certain uses of your information, or ask us to limit how we use it.
  • Withdraw consent you previously gave, for example for marketing emails.

You can unsubscribe from marketing emails at any time using the link at the bottom of those emails. We may still contact you about orders, shipping or important service messages.

To make a request about your data, contact us at support@caffeinedept.com. We may need to confirm your identity before fulfilling certain requests.

7. Data Security and Retention

We use appropriate security measures to protect your personal information. While no online service can guarantee complete security, we work with trusted providers, including Shopify, to keep your data protected.

We keep your information only as long as needed to process orders, support you, comply with legal requirements or run our business properly.

8. Children's Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a minor has shared information with us, please contact us and we will address it promptly.

9. International Transfers

Your information may be transferred, stored or processed outside your country, for example in the United States or Canada, because Shopify and some of our service providers operate internationally. When we transfer personal data, we take steps to ensure it is protected under applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or for legal reasons. When we do, we will update the "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us:

Caffeine Dept.
Email: support@caffeinedept.com
Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom

For data protection purposes, we are the data controller of your personal information.