Refund policy

Last updated: October 18, 2026

We want you to love your order. Here's how returns, exchanges, refunds and cancellations work at Caffeine Dept.

At a glance

• 30 days from delivery to return or exchange, for any reason
• Returns are free: we cover return shipping
• Exchange for a different size or color
• Refunds go back to your original payment method within 5–10 business days of approval
• Orders can be canceled or changed within 12 hours of purchase

1. How to start a return or exchange

1. Email support@caffeinedept.com within 30 days of delivery.
2. Include your order number and what you'd like: a refund, or an exchange for a different size or color.
3. We'll reply with the next steps. If we need the item back, we'll send you a prepaid return label.

2. Damaged, misprinted or wrong items

If your shirt arrives damaged, defective or misprinted, or you received the wrong item or size, email us a photo of the problem with your order number. We'll send a replacement or a full refund, whichever you prefer. You won't need to send anything back unless we ask.

3. Order cancellations and changes

Every shirt is printed to order. You can cancel your order or change the size, color or shipping address within 12 hours of placing it. Email us as soon as possible with your order number. After 12 hours your order may already be in production; you can still return or exchange it within 30 days of delivery.

4. Refunds

Once your return is approved, the refund is issued to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

5. Contact us

Email: support@caffeinedept.com
Phone / Text / WhatsApp: +44 7375 593918