Refund policy

Last updated: January 24, 2026

We want you to love your new gear as much as your morning coffee! ☕ This page breaks down how returns and refunds work at Caffeine Dept., no confusing jargon, just the straight shot.

1. Our General Return Policy

We've got a 30-day return policy, which means you have 30 days after your order arrives to reach out if something's not quite right.

If you ever have questions or your order isn't what you expected, don't hesitate to hit us up! We're here to help and will always do our best to make it right, whether that means a replacement, a refund, or another quick fix that keeps things smooth and easy for you (like adding an extra shot to your latte!).

Reach out anytime:
📧 Email: support@caffeinedept.com
📱 Phone / Text / WhatsApp: +44 7375 593918

2. EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you've got a legal right to cancel or return your order within 14 days, for any reason, no questions asked. It's like changing your coffee order before the barista starts brewing!

Here's the thing: you don't need to send anything back unless we specifically ask you to. If there's any issue with your order, just reach out and we'll handle it directly, no stress, no complicated hoops to jump through.

Got questions? Contact us at support@caffeinedept.com and we'll sort you out faster than you can say "double espresso!"

3. When We'll Make It Right

We're happy to jump in and help when:

✅ The product arrives damaged or defective.
✅ You received the wrong item or size.
✅ Your order didn't arrive as described.

In these cases, we'll find the best solution for you, fast and easy, without unnecessary steps. Think of it as getting your order remade, but better!

4. Contact Us

If you have any concerns about your order, reach out to us directly:

📧 Email: support@caffeinedept.com
📱 Phone / Text / WhatsApp: +44 7375 593918

We're real people who love coffee and good design, and we want you to love what you ordered. If something's off, just reach out. We'll make it right, no brewing about it! ☕✨